1. It is the Dealer’s responsibility to install and commission the equipment. All training on the operation and proper cleaning of the unit is the dealers responsibility
  2. On delivery or collection goods are deemed to be in good order, if not noted otherwise on the delivery note or waybill.
  3. Any damages in transit are to be claimed by the dealer from their insurance company.
  4. All NEW equipment carries a warranty of 12 months from date of sale to the dealer. Your warranty is for 12 months from date of purchase. Should you require spare parts you need to present us with your invoice to your client showing the date of sale, the correct model number and serial number of the unit on your invoice. If the invoice does not include all this information we will not cover any spare parts under warranty, if the date is past your date of invoice from CATS
  5. The warranty with the dealer begins from date of invoice from CATS
  6. The warranty covers faulty components and/or factory faults and does not extend to wearing parts e.g. bushes, blades and belts, labour or transport.
  7. We do not cover the labour involved in making good the warranty.
  8. Freighting of spares is strictly for the Dealers account
  9. Elements, electrical components and mechanical parts carry a warranty for 12 months.
  10. Glass, globes, belt, bushes and blades are consumables and carries no warranty.
  11. Faulty components must be returned to CATS within 30 days, as we need to claim from our factory. All spares will be charged to your account, we will credit the invoices once we receive the faulty parts back. If not adhered to the dealer will get billed for the new spare component that was used and NO credit will be passed.
  12. The warranty expressly excludes misuse, neglect, incorrect installation, failure to use the appliance in accordance with the operating instruction, the use of incorrect voltages or faults in building wiring, the use of incorrect gas supply, should any person other than a CATS technician or approved CATS service agent effect any repairs to the unit. The decision as to whether the fault or failure is as a result of the above shall be at CATS’s sole discretion. 
  13. There is no warranty on goods not yet paid for.
  14. It is strictly the dealer’s responsibility to liaise with their client regarding repairs or spares.
  15. CATS invoice and serial number must be supplied by the dealer corresponding to the item in question.
  16. The Warranty only includes faulty components labour and transport is excluded from this warranty, unless the unit is carried into one of our CARRY IN service centres.
  17.  It is the responsibility of the dealer to ensure that the equipment is connected and commissioned correctly, any call out for this possibility will be for the dealers account.
  18. All table top equipment has a carry-in warranty. Any table top equipment due for repairs under warranty shall be returned to CATS’s premises, or to one of CATS’s accredited service centres around South Africa
  19. CATS cannot be held responsible any loss of income, loss of product or other harm suffered as a result of delay in repairing equipment or equipment failure.
  20. CATS will not provide any service exchange unit should a unit be down for repairs
  21. Should CATS replace a unit under warranty due to equipment failure, the warranty shall not be renewed from the date that the new unit is supplied. The warranty shall follow the warranty date of the original unit supplied.
  22. Any equipment requiring any cleaning to execute the repair, will be charged to the dealer (whether under warranty or not)
  23.  Should a dealer require a unit to be repaired out of warranty, CATS will first charge a non-refundable assessment fee, followed by a quotation to repair the unit. CATS will then require an official PO from the dealer, or payment before the repair takes place. 

The assessment fee will be charged as follows:

  • Should the unit be brought in to CATS’s premises, the fee will be R500 nett excluding VAT
  • Should a call out be required, the assessment fee to Johannesburg will be R1 150 nett excluding VAT. The assessment fee to Pretoria will be R1 250 nett excluding VAT
  • The assessment fee in any other area other than Johannesburg or Pretoria will be quoted based on the location of the unit
  • Please note that CATS will only repair equipment previously supplied by CATS. If the equipment was supplied by a different company, CATS will not assess the equipment
  1. Should there be a warranty call out, the following instances will be charged to the dealer:
  • Should the technician arrive on site, and there be no power/gas/water, etc and the technician not be able to assess and repair the equipment, the call out and labour will be chargeable to the dealer (this includes power outages)
  • Should the technician assess the unit and find that there are no faults on the unit (for example, incorrect gas supply, etc), the call out, labour and/or any transport charges in relation to sending spare parts, will be chargeable to the dealer
  • Should the technician arrive on site and there be no access to the faulty unit the call out, labour and/or any transport charges in relation to sending spare parts, will be chargeable to the dealer
  • Please note any tweaks to any blowers on gas ovens due to a change on in atmospheric pressure to where the oven was set up in Johannesburg will be the dealer’s responsibly to tweak the air flows. This does not constitute a warranty call out
  • Any jetting for burners from LPG to town gas or as result of changes in atmospheric pressure will be the dealers responsibility
  • If there is any damage to the unit as a result of incorrect cleaning chemicals being used
  1. CATS will not attend to any call outs in any areas flagged as ‘dangerous’ by our insurance company. This is for the safety of our technicians and vehicles. In this instance, the unit will need to be returned to CATS’s premises, to one of our accredited service centres or to the dealers premises at the dealers cost for assessment and repairs
  2. CATS will ONLY attend to warranty call outs in a 30km radius of the following areas (provided they are not flagged as dangerous by our insurance company). Should the unit be situated in any ‘outlying areas’, ie. more than 30km outside of any of the below areas, the dealer shall be charged per additional kilometre travelled, or the dealer will be responsible to transport the unit to one of the below city centres or the nearest accredited service agent:
  • Whole of Gauteng
  • Kwa-Zulu Natal- Durban, Pietermaritzburg, Pine Town, Amanzimtoti
  • Eastern Cape- Port Elizabeth, Jeffreys Bay, East London
  • Limpopo- Polokwane
  • Western Cape- Cape Town, George
  • Northern Cape- Kimberly 
  • Mpumalanga- Nelspruit, White River
  • Free State- Bloemfontein
  • All cross border warranty claims will need to be returned to CATS’s premises, or to one of our accredited service centres in South Africa at the dealers cost
  1. All spare parts that are replaced under warranty will need to be returned to CATS for inspection. If it is found that the spare parts are not faulty, or if the damage to the spare parts are as a result of operator fault, incorrect gas/electrical/water supply the call out, labour and any transport costs in getting the spares to the client will be for the dealers account. 
  2. Repairs and spare parts carry a 3 month limited warranty
  3. Any resultant damage from failure of a spare part will not be covered
  4. There is no warranty on any PC boards sold by CATS
  5. If a unit is repaired by CATS and is found to be missing spare parts, CATS will not be held responsible for replacing the spare parts. CATS will provide a quotation to the dealer for any missing parts. This applies whether the unit is sold under warranty or not.
  6. No equipment supplied by CATS comes standard with a water softener. It is the dealers responsibly to install water softeners on any water supply lines to any equipment. Any damage caused to equipment as a result of hard water, will not be covered under warranty. 
  7. For all warranty claims, the dealer must first visit site, ascertain what the issue is and provide all relevant information to CATS before any call outs are attended to
  8. CATS shall at its sole discretion make judgement upon whether the item was faulty or of inferior quality

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